1. How Huawei Collects and Uses Your Personal Information
Personal information means any information that enable Huawei to identify you as a user.
As part of the services we will collect and use your personal information only for the purposes stated in this statement.
On the basis of our contractual performance in providing you with the service we need to collect and process your following information:
- Identity information, including name, address, phone number(s), and email address for identification and verification of claims;
- Payment details, including bank details for promotion fulfilment; and
- Transactional information, including receipts, invoices, serial numbers and IMEI numbers of devices for promotion fulfilment.
Huawei will also process your data for the following purposes on the basis of our own legitimate interest (provided your interests and fundamental rights do not override such interests):
- Analytics and development: we use Google Analytics to collect anonymous information, for reporting purposes and to allow us to understand website performance and to improve the quality of our promotions and inform future developments.
- Security and fraud control: we use your identity, network information, including IP address information, browser user agent and cookies to verify claims and prevent fraud. Huawei may also collect IMEI numbers from your retailer to verify claims and prevent fraud.
As necessary to comply with a legal obligation, Huawei will process your data, including identity information and transaction information for accounting purposes and tax reporting as required by laws and regulations applicable to Huawei.
You can always and at any moment object to such processing; please see section 4. Your Rights as a Data Subject, for details.
Subject to your consent, we use your email, mobile number and/or postal address to send you information about Huawei’s products and promotions. If you change your mind, you may withdraw your consent at any time by contacting us via the ‘contact us’ form.
2. Data Storage Location and Retention
1. Data Storage Location
The personal information generated and collected from the European Economic Area is stored in the European Economic Area.
2. Data Storage Retention Period
We retain your personal information for no longer than is necessary to achieve the stated purposes. After the period expires, we will delete or anonymize your personal information, unless otherwise required by laws and regulations.
In the Huawei promotion service, your personal data will be retained for a period of 6 years for accounting, tax and contract purposes.
3. Transfer and disclosure:
(1) Transfer outside of EU/EEA:
Huawei will transfer your identification information, payment details and network information outside of the EEA, to a service provider(s) operating under contract, and acting on behalf of Huawei Technologies (UK) Co., Ltd.’s service provider operating the Huawei promotion website in the United Kingdom. See ‘Disclosure to third party’ below for details.
Huawei complies with applicable legal requirements for providing adequate safeguards by transferring data to countries or organisations that the European Commission has determined will protect your data adequately, incorporating the standard model clauses to such transfer or, where such transfers are to the USA, by requiring such are under the US Privacy Shield. Please click here for a copy of the European Commission’s guide to the US Privacy Shield.
(2) Disclosure to a third party:
Your personal data will be provided to Opia Limited, Huawei Technologies (UK) Co., Ltd.’s service provider operating the Huawei promotion website on its behalf.
Your personal data, identification information and payment details, will be provided to Bunzl Retail Supplies and Healthcare Supplies Limited (“MDA”), in order to fulfil and deliver the promotion to you.
Your personal data, identification information and payment details, will be provided National Westminster Bank PLC (NatWest), in order to fulfil and deliver the promotion, including making payments to you. NatWest may transfer data to countries outside of the European Economic Area (which includes countries in the European Union as well as Iceland, Liechtenstein and Norway), but will only do so where: a) the European Commission has decided that the country or the organisation we are sharing your information with will protect your information adequately; b) the transfer has been authorised by the relevant data protection authority; and/or c) they have entered into a contract with the organisation with which they are sharing your information (on terms approved by the European Commission) to ensure your information is adequately protected. A copy of the relevant data protection clauses in the data transfer agreement between NatWest and the applicable third party is available on request by contacting Customer Service via the ‘contact us’ form on the website.
Your personal data, identification information and payment details, will be provided to aTech Media Limited, in order to provide customer service facilities to you, including transactional emails.
Your personal data, identification information, payment details and network information, will be provided to ThreatMetrix, Inc,, located in the USA, in order to prevent fraud. You may obtain a copy of the European Commission’s guide to the US Privacy Shield here.
Your personal data, identification information, payment details, transactional details and network information will be provided to Amazon Web Services Inc., in order to provide server and storage facilities in the European Economic Area, to support the Huawei Promotion website.
A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved and read only by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. The text in a cookie often consists of identifiers, site names, and some numbers and characters.
Huawei stores cookies on computers or mobile devices for the purpose of improving user experience.
ThreatMetrix utilizes cookies and other shared objects (LSOs) to identify returning devices. Furthermore, ThreatMetrix ExactID technology uses several different types of cookies / LSOs in the profiling process rather than a single Flash or browser cookie used by alternative solutions. ThreatMetrix utilizes the following cookies: browser cookies, HTML 5 objects, Flash LSO and HTTP eTags.
We use Google Universal Analytics, including the tracking code gtag.js.
How to manage cookies, local storage technologies and tracking
Cookies: You can manage or delete cookies at your own preference. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies. However, blocking cookies will require you to change your user settings every time you visit our website. Find out how to manage cookie settings for your browser here: Internet Explorer > Google Chrome > Mozilla Firefox > Safari > Opera.
Other Local Storage: Huawei and some third parties may use other local storage technologies, for example, local shared objects (also called "Flash cookies") and HTML5 local storage, in certain products and services. Similar to cookies, these technologies store information on your device and can record some information about your activities and preferences. However, these technologies may use different media from cookies. Therefore, you may not be able to control them using standard browser tools and settings. For details about how to disable or delete information contained in Flash cookies, click here.
Do Not Track: Many web browsers provide a Do Not Track function that can release Do Not Track requests to websites. Currently, major Internet standardisation organisations have not established policies to specify how websites should handle these requests. If you enable Do Not Track in your browser, all Huawei websites will respect your selection.
4. Your Rights as a Data Subject
During your use of the Huawei promotion website, to help you access, correct, and delete your personal information more conveniently, and to protect your right of withdrawing your consent to the use of your personal information, we provide you with the corresponding operation settings in the product design. You can refer to the following guidelines for operation.
(1) Accessing Personal Information
You may view your personal information by contacting Customer Service via the ‘contact us’ form on the website.
(2) Deleting Personal Information
You may contact Customer Service via the ‘contact us’ form on the website to request your personal information is deleted.
(3) Objecting to certain Processing
You may contact Customer Service via the ‘contact us’ form on the website to certain processing of your personal information.
(4) Porting Personal Information
You may contact Customer Service via the ‘contact us’ form on the website to request a copy of all your personal data that you provided and Huawei processes electronically
(5) Updating Personal Information
You may contact Customer Service via the ‘contact us’ form on the website to request updates to your Personal Information.
(6) Withdrawing Consent
You may withdraw consent to receiving information about Huawei’s products and promotions by contacting Customer Service via the ‘contact us’ form on the website.
(7) Restricting Processing
You may contact Customer Service via the ‘contact us’ form on the website to request restriction of processing of your personal information.
5. Huawei is always here for you: Contact us
If you want to exercise your privacy rights, have privacy issues, want to lodge a privacy complaint or want to raise a general data protection enquiry to our Data Protection Officer (DPO), please click our Data Subject Right Portal.
You can also contact us by mail at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF and via Customer Service via the ‘contact us’ form on the website. If you think that Huawei is not processing your personal data in accordance with this privacy statement or data protection laws, you can lodge a complaint at the data protection authority.
6. Updates to This Statement
Huawei reserves the right to update this statement in time and will send a change notice to you through the Huawei Promotion website or other means including via your email address. This statement takes effect as of the date of update.
Latest update: April 2019
IMPORTANT: This privacy statement is a privacy commitment of Huawei Promotion website. If you want to learn more please read Huawei Privacy Statement.