1. To be eligible to participate in the Promotion you must be aged 18 or over and residing in the UK, Isle of Man, Jersey or Guernsey (‘Participant’). Businesses are excluded from participating in this Promotion except for business customers purchasing the Qualifying Product(s) through Carphone Warehouse, EE, O2, Three, Jersey Telecom Business or Vodafone business customer accounts (‘Business Customer’).
  2. A claim must be made by the end user Participant, and must not be submitted through agents, retailers, resellers, third parties or in bulk.
  3. Only one claim per Participant is permitted, unless you are a Business Customer whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. This Promotion cannot be used in conjunction with any other Huawei promotion.
  4. Participants who cancel their pre-order will not be eligible to receive the Gift Bundle.
  5. As well as pre-ordering the Qualifying Product, Participants must also purchase the Qualifying Product from a Qualifying Retailer by 23:59 8th December 2018.
  6. Participants who return the Qualifying Product to the Qualifying Retailer within 14 calendar days of the date of purchase will not be eligible to receive the Gift Bundle. The date of purchase counts as day one (1).


  1. Participants must visit https://www.huaweipromo.co.uk/mate20propreorder on or between 26th October 2018 and 24th November 2018, complete and submit the claim form (including providing the IMEI of the Qualifying Product, Participant’s postal address in the UK, Isle of Man, Jersey or Guernsey where the Gift Bundle shall be delivered) and upload a copy of their proof of pre-order and proof of purchase (as applicable) of the Qualifying Product from a Qualifying Retailer. Claim form information and supporting documents for pre-order and purchase (as applicable) must be received on or before 23:59 GMT 8th December 2018 to be eligible to claim for a Gift Bundle free of charge. See FAQs at huaweipromo.co.uk/Mate20Propreorder for details of the form of supporting documents required as evidence of pre-orders and purchases for each of the Qualifying Retailers and, the information to be provided as part of the claim form process.
  2. The Gift Bundle is subject to availability, while stocks last. Huawei reserves the right to replace the Gift Bundle with an alternative promotional offer of equal or higher value if circumstances beyond Huawei’s control make it necessary to do so.
  3. The Qualifying Products are subject to availability while stocks last.
  4. The Administrator will post the Gift Bundle within 30 days of successful claim validation, to the address provided by the Participant in the claim form and, the Gift Bundle will require a signature on delivery.
  5. The products inside the Gift Bundle come with the Huawei consumer limited warranty of: (a) 24 months for the Huawei Watch GT; and (b) 3 months for the Huawei Wireless Charger, further details can be found at: https://consumer.huawei.com/uk/support/warranty-policy/.
  6. Compensation for the Gift Bundle in cash, its exchange, or its transfer to other persons are excluded.
  7. If the claim is deemed to have not been submitted correctly, the Participant will be notified via email and offered the opportunity to provide the required information within seven (7) calendar days of receipt of the email. If no response is received within seven (7) calendar days of the email being sent, then the claim shall be marked as invalid and the Participant will no longer be eligible to receive the Gift Bundle. It is the Participant’s responsibility to contact us if you have not received an update on the status of your claim within seven (7) calendar days.
  8. Subject to condition 10 above, claims that are incomplete will be deemed invalid. Huawei or the Administrator are not responsible for lost, delayed or damaged data which occurs during any communication or transmission of claims.
  9. Huawei reserves the right to withdraw or amend the Promotion or these Terms and Conditions and to disqualify claims which it considers do not comply with these Terms and Conditions at any time at its own discretion. Huawei’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.
  10. Huawei and the Administrator shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of pre-order, proof of purchase, as well as the identity, age, and other relevant details of a Participant, deny issuing the Gift Bundle, or terminate the Promotion due to excessive fraud. This process may involve Huawei sharing information with third parties.
  11. Huawei excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a Participant arising out of or in connection with the Gift Bundle or this Promotion. Without prejudice to the preceding restriction, and to the maximum extent permitted by applicable law, in no event will the Huawei liability to you exceed £50.00


  1. Data Protection: Participant’s personal data provided by the Participant when making a claim under this Promotion shall be processed in accordance with huaweipromo.co.uk’s Privacy Notice at https://huaweipromo.co.uk/privacy.
  2. Administrator: Opia Limited, company number 06021170 with its registered offices at Priory House Pilgrims Court, Sydenham Road, Guildford, Surrey, GU1 3RX.
  3. The Promotion is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

Track your claim

Track the progress of your claim by entering your claim ID

Your claim ID will be supplied to you once you have completed your online claim.