Frequently Asked Questions

Pre-order a Huawei Mate 20 Pro handset from a qualifying retailer between 16th October 2018 and 25th October 2018. Once you have received your Huawei Mate 20 Pro handset you will be able to submit your claim.

Your claim will be processed 14 days after submission.

View our How It Works page for further details on how to submit your online claim.

One claim per participant is permitted unless you are a Business Customer whereby you may make up to 10 claims. Only one claim per Qualifying Product is permitted.
We can only offer the reward for purchases of a Huawei Mate 20 Pro handset made from a qualifying retailer during the dates of the promotion.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of pre-order to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of pre-order and upload to the claim form from your photo library

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of pre-order may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at a time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your pre-order date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.

Your claim will be checked by one of our agents 14 days after submission and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of pre-order were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of pre-order was not legible
  • Proof of pre-order did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
Your Huawei gift will be sent within the timeframe outlined in the promotional terms and conditions.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • If you have a query regarding receipt of your gift, please contact us Here

You can find your IMEI in the following ways:

  • Enter *#06# on your phone’s call screen
  • Find it in your phone’s settings

Contact Us Form


If you have any problems or questions related to this promotion, our promotional support team will be happy to help.

By Telephone: 0345 216 0131

Lines are open Monday to Friday, 9am to 5pm excluding bank holidays. Calls will be charged at local call rates from landlines only.

Track your claim

Track the progress of your claim by entering your claim ID


Your claim ID will be supplied to you once you have completed your online claim.